Customer says eClinicalWorks holding patient data ‘hostage’

As eClinicalWorks faces a possible class action lawsuit and the potential for clients to switch to rival EHR vendors, some customers are coming forward with complaints about their treatment. The company countered that it is still signing up new healthcare organizations and at least one user has noticed the vendor changing its ways.

At May’s end, the U.S. Department of Justice – in a settlement that included a $155 million fine – mandated that the EHR vendor either upgrade existing customers’ software for free or transfer their data to a rival’s electronic health record platform.

The questions arising now are how the vendor will move forward, what changes existing and prospective customers might expect and whether early indications that it is reinvigorating focus on customers will continue into the future.

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